Lumbini Finance & Lending Solution, we are committed to protecting your privacy in accordance with the Privacy Act 1988(Cth). This Privacy Policy describes our current policies and practices in relation to the handling and use of personal information.
HOW DO WE COLLECT YOUR PERSONAL INFORMATION?
We will always aim to collect your personal information directly from you. If for some good reason, we are unable to do so, we may involve another organisation. For example, we may need to request a credit report from a credit reporting body when you apply for a credit facility. Before doing so or prior to collecting the information we need, we will inform you of the type of organisations we intend to disclose your personal information to. We may also collect your personal information through third parties who undertake the collection on our behalf. We may occasionally notify you about new services and special offers, events, or articles we think will be of interest to you. We may send you regular updates by email or by post on finance matters.
If you would rather not receive this information, please email, or write to us.
WHY DO WE COLLECT YOUR PERSONAL INFORMATION?
We collect and receive personal information from you or from other business referrers in order to conduct our business so that we can:
- submit your application for credit to a lender
- Identify and tell you via direct marketing communications about other products or services offered by us or a third party that may interest you (unless you tell us not to);
- Administer our customer relationships.
- For internal purposes, including for reporting and analytical purposes.
- Meet our legal and regulatory reporting obligations.
- Establish a customer marketing program.
- Any other purpose related to the above.
Data Policy
Anonymous data
We use technology to collect anonymous information about the use of our website, for example when you browse our website our service provider logs your server address, the date and time of your visit, the pages and links accessed and the type of browser used. It does not identify you personally and we only use this information for statistical purposes and to improve the content and functionality of our website, to better understand our clients and markets and to improve our services.
Cookies
In order to collect this anonymous data, we may use “cookies”. Cookies are small pieces of information which are sent to your browser and stored on your computer’s hard drive. Sometimes they identify users where the website requires information to be retained from one page to the next. This is purely to increase the functionality of the site. Cookies by themselves cannot be used to discover the identity of the user. Cookies do not damage your computer and you can set your browser to notify you when you receive a cookie so that you can decide if you want to accept it. If you use only temporary cookies, insert “Once you leave the site, the cookie is destroyed and no personal or other information about you is stored.” If you use permanent cookies, insert “They allow the website to recognise your computer when you return in the future”
What if you do not provide some information to us?
We can only fully advise you about your borrowing capacity and the suitability of a loan if we have all relevant information.
How do we hold and protect your information?
We strive to maintain the reliability, accuracy, completeness, and currency of the personal information we hold and to protect its privacy and security. We keep personal information only for as long as is reasonably necessary for the purpose for which it was collected or to comply with any applicable legal or ethical reporting or document retention requirements
We ensure that your information is safe by only giving this information to authorised credit representatives working on your file. This information may be held by us in electronic form on our secure servers and may also be held in paper form. We
may use cloud storage or other types of networked or electronic storage to store the information we hold about you.
As electronic or networked storage can be accessed from various countries via an internet connection, it is not always practicable to know in which country your information may be held. If your information is stored in this way, disclosures may occur in countries other than those listed. Overseas organisations may be required to disclose information we share with them under a foreign law. We are not responsible for such disclosure.
Will we disclose the information we collect to anyone?
We do not sell, trade, or rent your personal information to others. We may need to provide your information to contractors who supply services to us, e.g. to handle mailings on our behalf or to other companies in the event of a Corporate sale, merger, reorganisation, dissolution, or similar event. However, we will do our best to ensure that they protect your information in the same way that we do.
We may provide your information to others if we are required to do so by law or under some unusual other circumstances which the Privacy Act permits.
How can you check, update, or change the information we are holding?
Upon receipt of your written request and enough information to allow us to identify the information, we will disclose to you the personal information we hold about you. We will also correct, amend, or delete any personal information that we agree is inaccurate.
If you wish to access or correct your personal information, please write to us. We do not charge for receiving a request for access to personal information or for complying with a correction request.
Your consent
By asking us to assist with your finance needs, you consent to the collection and use of the information you have provided to us for the purposes described above.
Dealing with Breaches
We will deal with Breaches in an appropriate and timely manner. There may be internal and external actions that need to be taken. In taking any action, we will be guided by these steps as suggested by the OAIC on responding to a Breach (whether it is actual or suspected):
Step 1: Contain the Breach and do a preliminary assessment
Step 2: Evaluate the risks associated with the Breach
Step 3: Notification
Step 4: Prevent future Breaches
A copy of the OAIC’s “Data Breach Notification – a guide to handling personal information security breaches” can be accessed at http://www.oaic.gov.au/privacy/privacy-resources/privacy-guides/data-breach-notification-a-guide-tohandling-personal-information-security-breaches.